User Data Deletion

Last updated: July 30, 2026

goEnpLAY! respects your right to delete your personal data. This page explains how to request deletion of your account and the data associated with it, including data obtained when you sign in with Google or Facebook.

How to request deletion

Choose either option:

Email us at jomsoftware@gmail.com from the email address on your account, with the subject "Data Deletion Request".
In the app, contact support from your profile and ask us to delete your account.

To help us verify your identity, please send your request from the email address linked to your goEnpLAY! account.

What gets deleted

Upon a verified request we will delete:

Your account and profile (name, email, profile photo).
Data received from Google or Facebook sign-in (name, email, avatar, provider identifier).
Your booking history and push notification tokens.

What we may retain

We may retain a limited set of records where the law requires it — for example, payment and transaction references needed for tax, accounting, or fraud-prevention purposes. These are kept only as long as legally necessary and are not used for any other purpose. Note that payment credentials are held by our payment provider (PayMongo), not by us.

Timeframe

We will process verified deletion requests within 30 days and confirm by email once completed.

Contact

For any questions about deleting your data, email jomsoftware@gmail.com.